NEW YORK & LONDON & MUMBAI, May 21 2025 — WNS (Holdings) Limited (NYSE: WNS), a digital-led business transformation and services company, today announced that WNS Procurement has been recognized for the fifth consecutive year as a ‘Leader’ in all 3 categories of ISG’s 2025 Provider Lens™ Global Quadrant report for Procurement BPO Services. This achievement further strengthens WNS Procurement’s position as a Procurement ISG leader 2025, demonstrating excellence across multiple procurement service categories.
WNS Procurement Recognized as an ISG Leader
Strengthening its reputation as a premier Procurement BPO services leader, WNS Procurement was named a ‘Leader’ by ISG in the areas of Procurement Operations Modernization, Strategic Sourcing and Category Management, Supplier Management and Contract Lifecycle Services. ‘Leaders’ were cited for having comprehensive product and service offerings, innovative capabilities, strong market presence, and established competitive position.
Among leading procurement BPO companies, WNS Procurement continues to differentiate itself through AI-enabled transformation and category-driven operating models.
Earning the distinction of being a Procurement ISG leader 2025 highlights the company’s sustained impact and commitment to innovation in the market.
"This recognition from ISG underscores our leadership in procurement transformation and our commitment to delivering tangible value to clients. By combining AI with deep domain expertise, we enhance decision-making, optimize operations, and generate sustainable cost savings that drive long-term business impact,” said Keshav R. Murugesh, Group CEO, WNS.
Empowering Strategic Growth Through Ethical Practices
“WNS Procurement leads with vision and integrity, transforming challenges into opportunities and ensuring excellence at every step. By leveraging industry insights, cutting-edge technology, and a deep commitment to ethical practices, they empower clients to achieve strategic growth, optimize costs, and foster sustainable relationships. The company’s expertise in AI and analytics makes their procurement capabilities even more robust and comprehensive,” said Tarun Nathooram Vaid, Principal Analyst, ISG.
WNS Procurement drives transformation through category-driven, AI-enabled, and content-led models. Advanced AI tools, like its proprietary Procurement Intelligent Agent (PIA+), go hand in hand with deep domain expertise to support decision-making, streamline operations and drive savings to the bottom line.
This innovation-first approach drives margin expansion, operational resilience, and enterprise agility, transforming the procurement function into a proactive value engine, strategically aligned to achieving business results.
Consistently delivering high-value outcomes across the board has established the company as a top-tier procurement BPO services leader across procurement operations, strategic sourcing, and supplier management. As organizations look to partner with leading procurement BPO companies to optimize their end-to-end supply chain ecosystems, this report provides valuable insights into the capabilities and innovation driving digital transformation.
To access the report, Click Here.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a digital-led business transformation and services company. WNS combines deep domain expertise with talent, technology, and AI to co-create innovative solutions for over 700 clients across various industries. WNS delivers an entire spectrum of solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of March 31, 2025, WNS had 64,505 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, Malaysia, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the United Kingdom, and the United States.
Safe Harbor Provision
This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 10-K and other filings with the Securities and Exchange Commission. WNS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.
For more information, visit www.wns.com or follow us on Facebook, Twitter, LinkedIn, and Instagram.
Contact:
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Investors
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Media
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David Mackey
EVP–Finance & Head of Investor Relations
WNS (Holdings) Limited
+1 (646) 908-2615
david.mackey@wns.com
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Archana Raghuram
EVP & Global Head–Marketing & Communications
WNS (Holdings) Limited
+91 (22) 4095 2397
archana.raghuram@wns.com;
pr@wns.com
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Discover Why WNS Procurement Is an ISG-Recognized Procurement Leader
FAQs
1. What does it mean to be recognized as a Procurement ISG Leader 2025?
Being named a Procurement ISG leader 2025 indicates that a service provider has demonstrated a highly competitive market position and a comprehensive, future-ready product portfolio. This classification by Information Services Group (ISG) marks the organization as an industry pacesetter capable of driving complex, large-scale digital transformations for global clients.
2. Why was WNS Procurement named a leader in all Procurement BPO Services categories?
WNS earned its designation as a Procurement BPO services leader by offering an exceptional blend of deep domain expertise, global delivery capabilities, and cutting-edge technology. Its capability to deliver measurable cost optimization, strategic supplier value, and seamless end-to-end process management across every evaluated quadrant set it apart from competitors.
3. How does ISG evaluate procurement BPO companies?
When assessing global procurement bpo companies, ISG analysts utilize a rigorous evaluation matrix that measures two primary criteria: competitive strength and portfolio attractiveness. They closely examine technological innovation, advisory capabilities, market presence, execution track records, and the strength of client case studies.
4. What are the key categories included in ISG's Procurement BPO Services report?
The report breaks down the market into specialized quadrants, evaluating core procurement bpo services such as strategic sourcing, category management, transactional procurement operations, and tech-enabled digital transformation consulting. This structure helps enterprise buyers choose the right partner for their specific outsourcing needs.
5. How does WNS Procurement differentiate itself from other procurement BPO companies?
WNS stands out from typical procurement bpo companies by moving away from basic transactional labor arbitrage toward an intelligence-driven, digital-first model. Through the integration of proprietary software ecosystems and an AI-HI (Artificial Intelligence - Human Intelligence) approach, they deliver predictive, data-driven outcomes rather than simple reactive cost reduction.
6. What role does AI play in modern procurement BPO services?
The deployment of advanced AI in procurement environments shifts business process outsourcing from a manual task framework to an automated, cognitive operation. AI handles repetitive spend analysis, automatically tracks contractual compliance, and extracts real-time supplier risk data, allowing human specialists to focus on strategic client collaboration.