What is digital procurement transformation?
Digital procurement transformation refers to the application of digital technologies to enhance and modernize end-to-end procurement processes, and the individual tasks and workflows that comprise them.
It can take many forms, but most commonly involves using modern technologies to digitize and streamline paper-based manual processes. This helps accelerate those processes, increase their visibility, and drive standardization across them, which helps lay a foundation for procurement automation.
What are the most common forms of digital procurement transformation?
Digital procurement transformation is typically highly tailored to each procurement organization and its needs. But some of the most common use cases include:
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Procure-to-pay process digitization
Manual, paper-based processes are still commonplace across many procure-to-pay processes. Digitizing and standardizing those practices is the first step in many digital procurement transformation journeys, bringing greater efficiency and visibility to core procurement operations.
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AI-driven procurement efficiency
AI has a wide range of applications for modern procurement teams. From supporting advanced procure-to-pay process automation to supporting rapid decision-making at scale, it’s helping procurement leaders unlock previously unimaginable levels of efficiency and performance across their operations.
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Enhanced Supplier Relationship Management
Supplier relationship management is a key element of procurement success. It supports positive negotiations, ensures supply continuity, and generates opportunities for mutual value creation. Digital ecosystems and secure data sharing are transforming how those relationships are managed, enabling suppliers to become a true extension of their customers’ teams.
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Real-Time Spend Analysis
Historical views of data can only tell you so much about your spend. Digital procurement transformation helps make spend data visible in real-time, so that organizations can make better-informed decisions and take the right actions to control costs immediately, before they impact their bottom line and budgets.
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Rapid insight and intelligence delivery
Procurement teams rely on data to make informed supplier and buying decisions. Digital procurement transformation helps give them more of that data, and make contextualized insights and intelligence available to whoever needs it, as soon as they need it.
What are the key benefits of digital procurement transformation?
Because digital procurement transformation can take so many forms, it can help organizations realize a vast array of benefits. Most commonly, organizations implement digital procurement transformation strategies to help them:
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Standardize processes and make them more visible and traceable
Digitizing procurement processes helps standardize them, and ensure all data is gathered and retained in a consistent way. This increases the overall visibility of procurement operations, and helps teams identify opportunities to boost efficiency and performance.
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Increase process efficiency
Digitizing and augmenting processes with new technologies, platforms, and capabilities enables procurement teams to increase the efficiency of their operations and accelerate a wide range of daily tasks and workflows.
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Make informed decisions quickly
Today’s procurement landscape moves incredibly quickly. For many teams, digital procurement transformation is designed to help them improve decision-making, and empower teams with the capabilities, data, and insights they need to make the right decisions at the right time.
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Drive automation
When elements of the end-to-end procurement process are digitized, that creates opportunities to integrate them, and ultimately automate the process.
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Embrace modern procurement best practices
For a very long time, procurement was viewed purely as a cost saving function. Today, it has the potential to become the biggest value creator in the modern business. Digital procurement transformation helps organizations align their operations and capabilities around that goal.
What common pitfalls should organizations avoid during digital procurement transformation?
During digital procurement transformation, leaders and their teams should take steps to avoid:
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Vendor lock-in
Some pre-built platforms and tools can be very difficult to integrate with other systems or extract your data from if you ever want to migrate away. When you choose a digital procurement transformation partner, make sure that using their solutions won’t limit your digital choices in other areas of your end-to-end procurement processes.
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Going too fast
Digital procurement transformation is a journey, and one that typically plays out over multiple years. If you try to transform too much at once, you could create a major transformation shock in your organization and increase the risk of your team resisting the changes you want to implement. Instead, start with a few specific digital capabilities and use cases, and expand outwards from there.
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Taking a ‘one size fits all’ approach
Digital transformation strategies should be tightly aligned with the unique needs of your procurement organization. Proven capabilities can help, but every change and new technology you implement must be aligned with how your teams want to work, and what you ultimately want to achieve. Success starts with a strategy that’s tailored to you.
What future trends will impact digital procurement transformation?
Today, AI is the frontier of digital procurement transformation. Many digital procurement transformation journeys are built around integrating AI into procurement workflows in natural ways that enable continuous value creation, efficiency improvement, and productivity gains.
However, many organizations fall into the trap of adopting AI for AI’s sake, rather than ensuring the capabilities they deploy support their goals and operations. In the future, we expect to see a shift towards human-centric digital procurement transformation, which seems to augment and amplify the effectiveness of humans, rather than simply automate some of their tasks.
This is already emerging as best practice, with organizations that align human intelligence and artificial intelligence seeing significant performance gains, and creating environments that make the most of emerging technologies while still keeping humans in the loop.
Conclusion
Digital procurement transformation is high on many procurement leaders’ agendas today. It isn’t a one-off initiative, but rather an ongoing stream of evolutions that keeps procurement organizations agile, flexible, and equipped to deliver maximum strategic and business value.
To learn more about WNS Procurement’s approach to digital procurement transformation, and learn how we could help you build and execute the right digital procurement transformation strategy for your organization, visit https://www.wnsprocurement.com.